Write a 2- to 3-page business proposal using the following scenario:
You are a support technician manager building a help desk team and need to get approval from executive leadership. Your primary operation will be to service customers with both hardware and software issues from a variety of PC platforms.
Explain the benefits of having a help desk in your proposal with the goal of getting approval to build the team.
Include the following in your paper:
- The different levels of customer service
- The role of a support technician
- Required resources to support consumers
- Servicing internal and external users
- Computer support trends