7610ICT_2020
INFORMATION SYSTEMS FOUNDATIONS
School of Information & Communication Technology
Individual Case Assignment
Report: An Information System for Stakeholders of The New Farm Deli and Café (‘The Deli’) https://newfarmdeli.com.au/
Assignment Brief:
In this assignment you are required to play the role of a trainee business analyst working on an information system solution for an organisation called The New Farm Deli and Café (often just called ‘The Deli’) https://newfarmdeli.com.au/
You work for an IT consultancy firm called Information Systems Wizards and have been called by The New Farm Deli and Café to contribute to the quality of their information systems.
The Brief from The New Farm Deli and Cafe (the Assignment Question)
The New Farm Deli and Cafe would like you to analyse an existing human activity system within the organisation’s overall business that suffers from issues and needs improvement (The situation is fictitious, and the issues you identify can also be fictitious, but the issues must be realistic based on what you know about the service providers in the real world). You are to suggest a new information system for a specific purpose, which can help The Deli, overcome those issues and perform better (the system can be an improved version of an existing system). You then need to come up with recommendations for improving on the identified human activity system so that the organisation can provide a more effective/efficient service or so that the organisation can be more successful.
Note: the chosen information systems can do anything you like. It is up to you to do some research around The New Farm Deli and Cafe s that you become familiar with their activity systems and can therefore consider the nature of the information systems that might be used. Remember, the issues you decide to address can be fictitious but must be realistic to the situation of The Deli.
Assignment Objectives:
Your completed report will demonstrate that you have:
• shown competence in finding, reading, analysing and synthesising materials from the course readings and applied this material in the writing of your report
• made use of the concepts, theories, models and ideas introduced in the course to understand and analyse the requirements to make well-founded recommendations
• researched and understood the purpose and operational context of the customer experience at the organisation in terms of the identified human activity system
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• shown creativity and initiative in understanding and capturing the organisation customer experience
• identified, based on the afore-mentioned research, a new information system and its associated human activity system that you will recommend to the organisation together with a brief discussion of its
implications for the business of the organisation.
• described the expected impact of the new information system on the organisation’s performance and various
stakeholders; and
• Justified your solutions/recommendations by synthesising theoretical and conceptual frameworks, and
• communicated your solutions using language accessible to a wide range of readers both within and outside
the discipline
What you are required to do:
The assignment is divided into four stages. By dividing the assignment into four stages.
– Each stage will align with the content we are covering in class. This way you’ll be able to apply knowledge and understanding as you develop it through each of the modules
– It will help to pace your work on the assignment so that it is not left right up until the end
– It will provide some opportunity for feedback that may help you in later parts.
master’s students (7610ICT), as appropriate consulted academic literature from peer reviewed sources such
as academic journals/literature.
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for
Task description
Marks
Due Date
Word count and Hint:
Stage 1
Familiarisatio n with the business context and its activity systems.
Fundamental to the analysis required to design an information system is an understanding of the business:
Context. (5)
a) Brief description and background of the business in the case. What does the business sell or do? Where is the business located? A brief history if you can find it.
b) What are the key goals of the business? (you may have to make some assumptions here)
c) Who are the main stakeholders of the business? What value is likely being created for/by each of the various groups of stakeholders.
d) Are there similar businesses nearby? What are they and where? (Hint: Google maps will be useful here)
e) How successful does the business appear to be? How satisfied are its customers? Provide justification for your answer (i.e. how do you know?)
Activity systems (10)
a) Make a list of the activity systems you would expect to find in the business. Write one or two sentences to describe the process of the activity system.
b) Of the listed activity systems, choose one which you think might potentially be problematic: Name the activity system. Describe the issues and explain how those issues might impact on the business’s ability to create value.
c) Draw a rich picture which conveys understanding of the potentially problematic situation occurring in the activity system.
d) Model a problematic process of the activity system using BPMn.
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Week 1 Friday 6 November 23:59
via link on Learning at Griffith
Approx. 500words (guide only)
You will need to do a Google search on The Deli (New Farm Deli) as well as visit their website
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Task description
Marks
Due Date
Word count and Hint:
Stage 2
Competition and competitive advantage
a) Analyse the industry structure pertaining to the business in the case using Porter’s competitive forces model. For each of the five forces, evaluate the strength of force as high, medium, low and importantly explain why you think the forces of that strength?
b) On the basis of the five forces analysis in part a above suggest a suitable competitive strategy. Explain why this competitive strategy would be suitable by referring to what you found in the five forces analysis.
c) Draw the value chain diagram of the business using Porter’s Value Chain Model and within the drawing list the primary and support activities. Accompany your value chain diagram with a description of the primary and support activities, noting where appropriate the role of those activities most crucial for value creation or competitive advantage.
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Due:
Week 3. Monday 16 November 23:59
via link on Learning at Griffith
Approx. 500 words (guide only (not including diagram words)
Stage 3
The New Farm Deli and Cafe s A potentially problematic activity system and a proposed IS
a) State and refer back to the potentially problematic activity system you identified in stage 2. Use the DeLone-McLean Model (include diagram) of Information System Success to describe the areas in which the potentially problematic human activity system is not successful and describe measures of success (efficiency, efficacy, and effectiveness) for the problematic human activity system (HAS). Explain using success measures where the problematic HAS falls short.
b) Refer back to the problematic activity system (HAS) you identified in stage 2 and take into consideration the competiveness from stage 3, come up with an improved/new information system for the potentially problematic activity system, which will better support the organizational goals.
(i)Briefly describe what your information system is (100 words).
(ii) Classify the new information system as either: front-end, back-end, customer-facing, or supplier-facing; and explain why.
(iii) Draw model using the BPMN notation of the improved/new process which would be used in the information system you are proposing.
(iv) Explain in detail how the improved/new information system you are proposing will add value to the business and how it supports competitive advantage for the business. In your discussion, list and describe the impacted primary or secondary activities of Porter’s value model (do not repeat diagram).
You will need to provide a discussion that is well integrated with concepts of value, competition, industry structure, competitive advantage, value chain etc. You may wish to integrate literature from other sources such as academic journals to support your argument.
(7610ICT: You will need to provide a discussion that is well integrated with concepts of value, competition, industry structure, competitive advantage, value chain etc. You may wish to integrate literature from other sources such as academic journals to support your argument.)
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Due:
Monday 23 November 23:59
via link on Learning at Griffith
Approx. 700-1500 words
(guide only)
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